Returns & Exchanges
We want you to feel completely comfortable in your Step One bamboo underwear, which is why we offer a 30-day First Pair Guarantee. If you are not satisfied with your first pair, you can return them for a full refund or exchange—no questions asked.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Select Your Reason
Choose whether you would like a refund, a different size, or a store credit for your returned items.
Pack and Ship
Place your unworn items in their original packaging and use the prepaid shipping label provided in the portal.
Get Processed
Once our warehouse receives and inspects your return, we will issue your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing